1. Information Collected
Monocosms may collect information you provide directly, information generated through account and product usage, and limited technical information needed to operate the services.
- Account information such as name, email address, company, role, and organization membership.
- Session and cookie information used for passwordless authentication and account security.
- Product data submitted into workspaces, boards, retrospectives, imports, exports, feedback forms, or pilot workflows.
- Usage analytics such as visited modules, onboarding progress, searches, route activity, and operational events.
- Support, contact, and feedback submissions, including optional diagnostic context such as page route and browser information.
2. How Information Is Used
Monocosms uses information to provide and secure services, authenticate users, administer access, operate product workspaces, support customers, improve platform quality, analyze pilot usage, investigate issues, and communicate about accounts or services.
3. Cookies and Sessions
Monocosms uses session cookies to keep users signed in, enforce authentication, and protect access to the User Portal and product applications. These cookies are used for platform operation, not for selling personal information.
4. Data Retention
Monocosms retains information for as long as needed to provide services, maintain security, support business records, satisfy legal obligations, resolve disputes, and improve products. Pilot and demo data may be removed or archived as programs evolve.
5. Data Sharing
Monocosms does not sell personal information. Information may be shared with service providers or infrastructure vendors that help operate the platform, with authorized organization administrators, as required by law, or as needed to protect rights, security, and service integrity.
6. Security Measures
Monocosms uses measures such as passwordless email codes, server-side session checks, access controls, audit logging, secure cookie settings, and operational logging. No system is perfectly secure, and users should protect their email accounts and report suspected unauthorized access.
7. User Choices and Account Requests
You may contact Monocosms to request account support, correction, export, or deletion where practical and legally permissible. Organization-managed data may also be subject to the controls and retention decisions of the organization that administers the workspace.
8. International Users
Monocosms may be accessed by users in different locations. If you use the services from outside the United States, you understand that information may be processed where Monocosms or its service providers operate.
9. Updates to This Policy
Monocosms may update this Policy as products, operational practices, or legal requirements change. The latest version will be identified by the updated date on this page.
10. Contact
Privacy questions or account requests can be sent to info@monocosms.com.